Terms of service.

Last updated: 23 September 2026

1. Who you are contracting with

Services are provided by Dinkov Limited trading as Helvixa Waste. Registered office: 20 Moorescroft, Kelvedon Hatch, Brentwood, England, CM15 0XF. Company number: 10493730.

2. Quotes

Prices shown on this website are guide figures for standard light and bulky non-hazardous waste with normal access. They are not offers and do not form a contract.

A firm quote is given after we have received sufficient information about the load, usually photographs and a postcode. A firm quote is valid for the period stated on it.

A quote assumes the waste, quantity and access match what you described. If the job differs materially on the day, we will stop and agree a revised price with you before continuing. We will not carry out additional chargeable work without your agreement.

3. What we cannot accept

We do not collect asbestos or material suspected of containing asbestos; hazardous or clinical waste; gas cylinders; explosives or ammunition; fuel, solvents or unidentified chemicals; or any material we are not authorised to carry.

If such material is found in a load, we will leave it and explain why. Where it has already been loaded before being identified, reasonable costs of correct disposal may be charged.

4. Access, parking and charges

You are responsible for telling us about access restrictions, permit requirements and parking limitations before the collection. Where a permit or bay suspension is required, arranging it is your responsibility unless we have agreed otherwise in writing.

Applicable road-user charges, including the Congestion Charge, ULEZ and tunnel crossings, are shown on your quote where they apply to your job. Parking costs are handled as stated on the quote.

5. Prices, VAT and payment

The price we confirm is the total amount payable. Dinkov Limited is not currently VAT-registered, so no VAT is added. The price we confirm is the total you pay.

Guide prices published on this website apply to standard light and bulky non-hazardous waste with normal access. Dense, specialist and regulated waste is quoted individually.

If the load is larger than one vehicle can lawfully and safely carry, any additional load is charged separately, based on the remaining volume, weight and disposal route. Waste that does not fit is never treated as included.

Card, bank transfer or cash — whichever is easiest for you. We take card at the door, and we can send you a secure payment link beforehand if you would rather pay in advance. Most jobs are paid once the work is finished. On larger clearances we ask for a deposit — where one applies, it is shown on your quote before you agree to anything.

Accepted payment methods, the point at which payment falls due, and any deposit requirement are stated on your quote before you agree to it.

Where credit terms are agreed for business customers, invoices are payable within the period stated on the invoice. Overdue amounts may be subject to statutory interest and recovery costs.

6. Extra time, dismantling and difficult access

Each load band includes a stated loading-time allowance, based on our standard two-person crew. Beyond that allowance, extra loading time is charged at £15 per additional fifteen minutes, and we will ask you to agree before any chargeable time begins.

Where we are kept waiting for reasons outside our control, waiting time is charged at £15 per fifteen minutes after the included allowance, and the reason and duration are recorded.

Simple dismantling starts at £25. Difficult stairs or a long carry to the vehicle start at £20, and apply only where the labour genuinely increases. Bagging or sorting on site is not automatically included and is quoted separately.

A crew size other than our standard two-person crew is quoted separately and is not charged at the rates above.

7. Cancellation, rescheduling and failed access

If you need to cancel or move a booking, tell us as early as you can. The amounts below are maximums, not automatic penalties. We charge only what the cancellation actually costs us, taking into account costs we save and whether the slot can be refilled — which frequently means no charge at all.

More than 24 hours before the booked slot: free to cancel or reschedule. Less than 24 hours before the slot: up to £30. On the day, before the crew sets off: up to £40. Where the crew has travelled and cannot gain access, or the waste is not available: up to £60 as a wasted journey, plus any parking or road-user charge actually incurred and not already counted. Where the job is refused after the crew arrives and the reason is not our fault: up to £60. A first short-notice reschedule: up to £20.

If we cancel, or cannot carry out the job, you are charged nothing and any payment made for work not performed is refunded.

These are contractual terms for the service. They do not limit your statutory rights, including those in clause 8 below, which take precedence where they apply.

8. Your 14-day right to cancel (consumer bookings)

If you are a consumer and you booked by telephone, online, by message or anywhere other than our business premises, you normally have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of entering the contract, without giving a reason.

Waste collections are often wanted sooner than that. If you want us to collect within the 14-day period, we will ask you to expressly request that the service begins during the cancellation period, and to acknowledge that once the service has been fully carried out you will lose the right to cancel it. We keep that confirmation with your booking record.

If you cancel validly after we have already started work at your request, you may be required to pay a proportionate amount for the service actually supplied up to the point of cancellation. In that situation the commercial figures in clause 7 do not automatically apply.

To cancel, contact us at bookings@helvixa.co.uk. Your statutory rights override anything in these terms that conflicts with them.

9. Title and duty of care

Waste becomes our responsibility once it is loaded. We are a registered waste carrier and transfer all collected waste to authorised facilities, keeping the records required by law.

Business customers are provided with a waste transfer note. Keeping that note is part of your own duty of care as a waste producer; the retention period required for these records is two years.

10. Items of value and personal property

Check the load before collection. Once waste has been collected and taken to a disposal facility it cannot be retrieved. We are not able to accept responsibility for items included in a load in error.

11. Liability

We take reasonable care when working at your property. Where damage is caused by our negligence, tell us as soon as possible and in any event within a reasonable period, so it can be inspected.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights as a consumer are not affected.

12. Complaints

If something goes wrong, contact us at office@helvixa.co.uk with the job date and address. We will acknowledge your complaint and respond within a reasonable period.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.