Privacy Notice — Helvixa Waste

Last updated: 23 September 2026

Who we are

Helvixa Waste is a trading name of Dinkov Limited (“we”, “us”). We are the data controller for the information described in this notice.

Registered office: 20 Moorescroft, Kelvedon Hatch, Brentwood, England, CM15 0XF. Company number: 10493730. Contact: bookings@helvixa.co.uk.

What we collect

When you request a quote or book a collection we collect: your name and contact details; the collection address and postcode; a description of the waste; any photographs you send; access notes; your preferred dates; booking and payment records; and the messages exchanged with you about the job.

If you contact us by WhatsApp, the message content and your WhatsApp number are processed through that platform under its own terms as well as this notice.

Why we use it

To prepare quotes and confirm prices. To schedule and carry out collections. To communicate with you about a job. To meet our legal duty of care as a waste carrier, including keeping records of waste collected and where it was taken. To take payment, raise invoices and keep accounting records. To handle complaints, disputes and insurance matters.

Our lawful bases

Performing a contract with you, or taking steps at your request before entering one, for quoting and carrying out collections. Complying with legal obligations for waste duty-of-care records, tax and accounting. Our legitimate interests in running, securing and improving the business, where those interests are not overridden by your rights.

Photographs

Photographs you send are used to assess the load and price the job, and may be retained on the job record as evidence of what was collected. We do not publish customer photographs on this website or on social media without asking you first and getting a clear yes.

Who we share it with

We share information only where it is needed to deliver the service or to comply with the law: authorised waste facilities receiving your waste; payment providers; our accountant; insurers and professional advisers where relevant; and regulators or authorities where we are legally required to provide records.

We do not sell personal information and we do not share it for third-party marketing.

How long we keep it

We keep each category only as long as we need it, or as long as the law requires. Where a period below is set by law we have said so; the rest are periods we have chosen and can justify, and data protection law leaves those to us rather than fixing them:

Waste transfer notes2 years from the date of transfer. Required of both parties to a waste transfer under the waste duty of care.

Hazardous waste records3 years from transfer where we are the producer or holder, and 12 months from delivery for our carrier register, under the Hazardous Waste (England and Wales) Regulations 2005. Most of what we collect is non-hazardous. Regulated items such as fridges, freezers and paint are arranged case by case, and where a consignment note is required these are the records it creates.

Accounting and invoice records6 years from the end of the financial year they fall in, as a limited company must under HMRC rules. Longer where a return was filed late, a compliance check is open, or the record relates to an asset still in use.

The commercial record of a completed job6 years. The invoice, the price, what was collected and where it went are accounting records, so they are kept with them. This is a legal obligation, not a choice.

The personal detail of a completed job2 years, then deleted — your phone number, access notes and anything else we no longer need once the waste record is closed.

Photographs you send2 years where the job went ahead, kept as evidence of what was collected. Photographs attached to an enquiry that did not become a job are deleted with the enquiry.

Quote enquiries that did not become jobs12 months, then deleted — long enough that we still have your details if you come back to us in a later season.

Message history (WhatsApp, email, SMS)2 years from the last message about a job.

Complaints and disputes6 years from resolution. There is no retention law for these; six years matches the period in which a claim arising from the job could still be brought against us.

If you ask us to delete your information and we have no continuing legal reason to keep it, we will. Where a legal retention period applies, we will tell you which one and delete the information when it expires.

Your rights

You have the right to ask for a copy of the personal information we hold about you; to have inaccurate information corrected; to ask for erasure where we have no continuing lawful reason to keep it; to restrict or object to certain processing; and to data portability where it applies.

To exercise any of these, contact office@helvixa.co.uk. If you are not satisfied with our response, you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Cookies and analytics

This website is built as static pages and, as supplied, does not set analytics or advertising cookies. If analytics or a booking tool is added later, this section and a cookie banner must be updated before that tool goes live.

Changes

If this notice changes we will update the date at the top of this page.

Privacy notice.